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-   -   iPhone setup -- Now with pictures! (https://community.drew.edu//showthread.php?t=1486)

E. Axel Larsson 08-18-2008 01:25 AM

iPhone setup -- Now with pictures!
 
Here is how to get your Drew GroupWise account (email only) working with an iPhone running the 2.0 software. All 3G iPhones and upgraded original iPhones should have the 2.0 software.

Since the iPhone 2.0 software makes it easy to take screenshots, I've updated these instructions with illustrations.

If you're not running the 2.0 software on your phone, I recommend using iTunes to update (it's free!). The setup is a bit smoother with the 2.0 software.

The standard disclaimer applies. Drew University does not support the iPhone or any other cell-phone/PDA with our GroupWise system except BlackBerry. If you are a faculty/staff person looking for mobile solutions, please look at our mobile page here for more information about BlackBerry. If you have a Palm or Windows Mobile device you'd like to use, check out the GroupWise Mobile Server instead.

and here's the setup:
  1. From the iPhone's home screen, tap the settings icon.
  2. Select Mail, Contacts, Calendars.

  3. Select Add Account.

  4. Tap Other.

  5. Enter your full name, Drew email address, uLogin password, and provide a name for this email account. I recommend using something that identifies this account as your Drew University email account. In the examples that follow, I use Drew GroupWise as the account name. Touch Save when done.

  6. Afer a brief delay, an account details form like the one displayed below will appear. Be sure to leave IMAP selected as the account type.

  7. On the form which is displayed, scroll down to the Incoming Mail Server section and enter gwimap.drew.edu for the Host Name and your uLogin ID for the User Name. The Password field should already be filled in with the value you entered on previous form.

  8. Scroll down the form to the Outgoing Mail Server section. Enter gwsmtp.drew.edu for the Host Name. Once again, enter your uLogin ID and password into the User Name and Password fields. Touch Save when you are done.

  9. After a brief delay, you will receive a message indicating that the iPhone does not recognize Drew's SSL certificates. You can select Continue. The iPhone warning message is poorly worded, as your connection will still be protected by SSL and your mail session securely encrypted after touching Continue.

  10. After tapping continue, you will be returned to the Mail settings screen. You must make a few more modifications to the account you have created in order to be able to send outgong mail and for the iPhone to interact properly with your GroupWise Sent Items and Trash folders. Tap the Drew GroupWise account you have just created in order to access these additional settings.

  11. Scroll to the bottom of the form which has just appeared. Access the outgoing mail server settings by tapping on SMTP - gwsmtp.drew.edu as depicted below.

  12. Tap the Primary Server gwsmtp.drew.edu to access its settings.

  13. Verify the information displayed. Your uLogin ID and password should be filled in and the Host Name should be set to gwsmtp.drew.edu. SSL should be On and the authentication mode should be set to Password.

    It will be necessary to change the Server Port setting to 2525 in order to send outgoing mail sucessfully.



    Once you have changed the server port number and verified the other settings, tap the back button in the upper left corner of the screen twice to return to the Drew GroupWise account settings page.
  14. From the bottom of the Drew GroupWise account settings page, tap Advanced.

  15. If you would like the iPhone to use your standard GroupWise Trash and Sent Items folders, under Mailbox Behaviors change the location of the Sent folder to your GroupWise Sent Items folder and the location of the Trash folder to your GroupWise Trash folder.

  16. Setup is now complete. Tap the Mail icon from your iPhone's home screen to access your GroupWise email.

08-25-2008 07:27 PM

That's awesome, thanks! :D

And I can't seem to find a topic about it, but I could be wrong - is it possible to connect Groupwise to Mac OS's Mail? I tried to do it like in this tutorial, but some of the options are different and I can't quite figure it out.

E. Axel Larsson 08-25-2008 07:40 PM

Quote:

Originally Posted by Lindsay A. Williams
That's awesome, thanks! :D

And I can't seem to find a topic about it, but I could be wrong - is it possible to connect Groupwise to Mac OS's Mail? I tried to do it like in this tutorial, but some of the options are different and I can't quite figure it out.

The settings are similar. You need to set up an IMAP and SMTP accounts as you do for the iPhone.

Generic instructions are here. Look under the heading IMAP access.

Lizz Law 03-16-2009 11:49 PM

stupid question, everything is working for me perfectly fine! BUT my inbox isnt working as it should, my inbox appears under "notes" therefore i dont recieve notification of new emails...how do i make it so my new incoming emails appear in the MAIN inbox?

E. Axel Larsson 03-17-2009 03:39 AM

Quote:

Originally Posted by Elizabeth Law
stupid question, everything is working for me perfectly fine! BUT my inbox isnt working as it should, my inbox appears under "notes" therefore i dont recieve notification of new emails...how do i make it so my new incoming emails appear in the MAIN inbox?

Your Inbox corresponds to your Mailbox folder inside GroupWise WebAccess or the GroupWise client on Windows. It should be showing up as the top-level Inbox on the iPhone, unless it was somehow moved.

When you look at your account in GroupWise, does the Mailbox folder show up under the Notes folder? If so, try dragging it so that it shows up at the top, right under your name in the folder list.

11-10-2009 12:36 PM

My iPod touch (with the 3.0 update) is not configuring this properly. An telling me that SSL was unavailable, and asking if I would like to continue configuring without it. I tried to configure without it several times, but the session times out without making any progress.

Suggestions?

Matthew R. Beland 01-27-2010 09:33 AM

Awesome!
 
Thanks for this! :D

John D. Muccigrosso 01-27-2010 07:55 PM

Axel,

When's the iPad tutorial coming?

E. Axel Larsson 01-27-2010 09:31 PM

Quote:

Originally Posted by John D. Muccigrosso
Axel,

When's the iPad tutorial coming?

I really want to like the iPad.. but I was so disappointed in today's announcement. I'd like to see an actual Mac in that form factor -- instead we got a giant iPod Touch...

Mike Richichi 01-28-2010 04:38 PM

Quote:

Originally Posted by John D. Muccigrosso
Axel,

When's the iPad tutorial coming?


It'll be just like the iPhone one but with bigger screenshots.

Christopher DiScipio 02-22-2010 05:21 PM

Quote:

Originally Posted by Katharine A. Overgaard
My iPod touch (with the 3.0 update) is not configuring this properly. An telling me that SSL was unavailable, and asking if I would like to continue configuring without it. I tried to configure without it several times, but the session times out without making any progress.

Suggestions?


Same problem for me.

John Lenz 02-23-2010 11:01 PM

ditto
 
This didn't work me for either, just as Catherine said. (on iPhone 3GS)

E. Axel Larsson 02-24-2010 05:59 AM

Quote:

Originally Posted by John Lenz
This didn't work me for either, just as Catherine said. (on iPhone 3GS)

Can those of you experiencing the problem please try importing the Drew certificate into your phone.

To do so, in Safari on the phone, navigate to http://depts.drew.edu/cns/remote/CA. On that page on the phone's browser click on the Drew eDirectory certificate link. You will be prompted by the phone to import the Drew certificate as a "profile".

I am curious if users who set up initially under an older version of iPhone OS and upgraded are not seeing the problem because the new versions have difficulty adding an unrecognized certificate. Even in deleting and trying to recreate the Mail account on my new phone I am unable to duplicate the issue, but that may be because the initial set up already imported the certificate.

Nikolay V. Petrov 05-23-2010 10:47 PM

Quote:

Originally Posted by John Lenz
This didn't work me for either, just as Catherine said. (on iPhone 3GS)


Same problem for me.

Sharon B. Sundue 05-24-2010 09:15 PM

Drew GW IMAP Account mysteriously stopped working
 
Hi There,

I have been using my iPhone with GW IMAP seamlessly for the past year. to configure it originally, I used the very helpful instructions in this thread.

Last Friday, my Account abruptly stopped working. It would neither send nor receive messages. Other accounts, hooked up to POP services continued to function properly.

I tried re-entering my password and the server information, with no success. Tonight, I deleted the account from my phone, then entered all of the server information from scratch. I went back after the "verifying IMAP account information" process timed out, and entered the appropriate ports and SSL information.

I have downloaded the correct security Certificate and installed it to the phone.

The email client on the phone is not providing meaningful troubleshooting feedback. It basically sits on the "Checking for Mail" loop, while no mail is actually downloaded to the client.

Any thoughts? Did some setting (like a port) change last Friday?

Any help that anyone can offer would be greatly appreciated.

Thanks!

E. Axel Larsson 06-01-2010 04:47 PM

Quote:

Originally Posted by Sharon B. Sundue
Hi There,

I have been using my iPhone with GW IMAP seamlessly for the past year. to configure it originally, I used the very helpful instructions in this thread.

Last Friday, my Account abruptly stopped working. It would neither send nor receive messages. Other accounts, hooked up to POP services continued to function properly.

I tried re-entering my password and the server information, with no success. Tonight, I deleted the account from my phone, then entered all of the server information from scratch. I went back after the "verifying IMAP account information" process timed out, and entered the appropriate ports and SSL information.

I have downloaded the correct security Certificate and installed it to the phone.

The email client on the phone is not providing meaningful troubleshooting feedback. It basically sits on the "Checking for Mail" loop, while no mail is actually downloaded to the client.

Any thoughts? Did some setting (like a port) change last Friday?

Any help that anyone can offer would be greatly appreciated.

Thanks!

Sharon,

How big is your Inbox folder (number of messages in the folder itself, rather than the actual size of the messages)?

I just worked with someone on the phone about this, and the issue we ran into, after plowing through the SSL errors was that we weren't waiting long enough. After a minute or so at Checking for New Mail, thinking the process had failed, the Inbox displayed correctly.

If you deleted and re-added the account, it will need to do the initial download of your Inbox contents again. If the mailbox is huge, it could simply be taking a while. Otherwise, perhaps your mailbox has just crossed a critical size threshold that we haven't been aware of previously.

Connor J. Ambrose 08-12-2010 02:32 PM

Ios 4?
 
This is an incredible tutorial. Thanks so much for this. I have a 3GS running the latest operating system and after following the steps, I'm still unable to add GroupWise to my mail, it says "verifying" for about 3 minutes after I type in the information and then finally determines that "SSL cannot be located." Is there a way I can fix this problem?

E. Axel Larsson 08-13-2010 06:23 PM

Quote:

Originally Posted by Connor J. Ambrose
This is an incredible tutorial. Thanks so much for this. I have a 3GS running the latest operating system and after following the steps, I'm still unable to add GroupWise to my mail, it says "verifying" for about 3 minutes after I type in the information and then finally determines that "SSL cannot be located." Is there a way I can fix this problem?

Just ignore the SSL error. The account should still be added. You can then go to the Inbox and it may take a few minutes, but the contents will eventually download.

BTW, we are currently testing Novell's new ActiveSync support on a few iPhone and Android devices. This provides real push email, contacts, and calendar and it seems to work rather well. It's also quite a bit easier to set up. We'll be announcing an open trial for the community soon (within the next couple of weeks, I think).

Katharene J. Suarez 10-01-2010 08:58 PM

Hey, I've just spent a few hours trying to work out getting email on my new ipod touch and I would readily volunteer to test any new software to access my Drew email. Where do I sign up?

Juliette M. Lantz 01-04-2011 11:20 AM

Two different set-ups?
 
Having just purchased an iPhone yesterday, I found another set of instructions for configuring email on this phone

https://uknow.drew.edu/confluence/di...obility+Server

Now I am wondering which of these set-ups is preferable, or more user friendly, or robust, or???

Thanks for helping us all out - I am sure that many iPhones were acquired by Drew faculty and staff over the holidays, so hopefully this will address these ongoing issues!

Mike Richichi 01-06-2011 11:02 AM

The Mobility Server instructions are a new solution that we've been rolling out to people on a limited basis, and we're going to formally announce soon. In some ways it's a better solution in that it also synchronizes contacts and calendars, and also does "push" email which means messages show up as soon as you receive them (instead of the IMAP support on the iPhone which polls every few minutes depending on how you set it.)

So please go ahead and try it and let me know if you have any issues.

Rebecca M. Reeve 01-11-2011 10:30 AM

I must be doing something wrong. I tried following the different suggestions listed but I still can't get my iPhone 4 set up. The last way, going through GroupWise Mobility Server kept giving me an error saying it would not accept the certificate? I'm not sure what that means. Is there another method to try?

Emy Monday 02-12-2011 09:17 PM

3G setup problem?
 
I just switched over from my blackberry to my dad's iPhone 3G. It's running on the 3.2 operating system and I can't seem to get my email to setup properly. I get to the point where it tells me that SSL is not verified and I press "continue" and it just gets stuck verifying IMAP account information and eventually determines that the setup failed. Any help?

Mike Richichi 08-09-2011 10:30 PM

Please note that these instructions are now obsolete. The best way to set up your iOS device to access Drew email is by connecting to the Mobility Server. Instructions are here.

James A. Matarrese 09-02-2011 02:20 PM

Quote:

Originally Posted by Juliette M. Lantz
Having just purchased an iPhone yesterday, I found another set of instructions for configuring email on this phone

https://uknow.drew.edu/confluence/di...obility+Server

Now I am wondering which of these set-ups is preferable, or more user friendly, or robust, or???

Thanks for helping us all out - I am sure that many iPhones were acquired by Drew faculty and staff over the holidays, so hopefully this will address these ongoing issues!


The Mobility server is much easier to set up, and appears to also be more reliable. It also has the added benefit of importing calendars onto the device, while IMAP won't do this.


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