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-   -   word could not create the work file - check the temp environment variable (https://community.drew.edu//showthread.php?t=5943)

Ernest J. Wawiorko 09-29-2011 06:34 PM

word could not create the work file - check the temp environment variable
 
word could not create the work file - check the temp environment variable


This is the message I get when I open Microsoft Word 2007. As a result, I cannot save any new documents.

Help.

Krista White 09-30-2011 08:09 AM

Earnest,

Can you tell us a bit more about the issue? Are you using a Drew-issued Mac or a Drew-issued PC?

If you are using a Drew-issued Mac, did you move the MS Office folder or the icon for Word to the desktop?

Betsy Black 09-30-2011 09:38 AM

The Drew computer assigned to you is the senior model Lenovo Thinkpad T400 that has not been reimaged since you received it in 2008. That means it is still running Windows Vista, which CNS stopped supporting in 2009. Your best bet may be getting a system volume reimage to Microsoft Windows XP Professional, which preserves the I: drive, the default for where user data is saved.

I did find this fix online; however, please note that any programs that alter the registry could have adverse affects on the system. http://support.microsoft.com/kb/822005 , and I still recommend imaging the computer to Microsoft Windows XP Professional (free) or Windows 7 (a $6 fee for media disks with a product key you'll need to enter after graduation).

Please feel free to contact the helpdesk at x3205 with any questions.

Ernest J. Wawiorko 10-19-2011 09:54 PM

The problem seemed to go away for a few days but is happening again.

I'm using the t400 lenovo computer - Drew issues.


This reimaging - should I just bring the computer to CNS and ask them to reimage it for me?

Betsy Black 10-21-2011 09:31 AM

Yes. Please make sure you have all your data backed up in case there is a hardware issue and a system volume reimage is not sufficient. Call the help desk at x3205 if you have any questions.


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