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Search: Posts Made By: Destiny N. Nelson
Forum: Technology Discussion 01-30-2014, 09:46 AM
Replies: 1
Views: 3,642
Posted By Destiny N. Nelson
Can you let us know what you mean by you weren't...

Can you let us know what you mean by you weren't able to access NetStorage? Are you and other members of your department getting an error message? If so, what is the message? Also, what browser are...
Forum: Technology Discussion 08-26-2012, 07:17 PM
Replies: 4
Views: 6,094
Posted By Destiny N. Nelson
This problem does not affect all of the MacBook...

This problem does not affect all of the MacBook Pros or the MacBook Airs, though those that have the problem won't realize it until they leave campus. It does not apply to Macs that were issued last...
Forum: Technology Discussion 04-26-2012, 11:58 AM
Replies: 3
Views: 4,833
Posted By Destiny N. Nelson
We will be sending an email regarding undeployed...

We will be sending an email regarding undeployed images to the senior class very soon. It's not something that can easily be done yourself. You should back up your data.
Forum: Travel 02-27-2012, 11:37 AM
Replies: 1
Views: 4,306
Posted By Destiny N. Nelson
I don't think the airport shuttles come out to...

I don't think the airport shuttles come out to Madison, but you can take a NJ Transit train. You'll have to leave from the Madison train station and transfer in Secaucus. The train from Secaucus will...
Forum: Technology Discussion 01-04-2012, 06:43 PM
Replies: 7
Views: 11,036
Posted By Destiny N. Nelson
I don't have one in front of me at the moment,...

I don't have one in front of me at the moment, but I'm pretty sure the T420s does not have an eSATA port.
Forum: Technology Discussion 11-06-2011, 01:34 PM
Replies: 3
Views: 2,049
Posted By Destiny N. Nelson
The Helpdesk will be open from 6pm to 11pm this...

The Helpdesk will be open from 6pm to 11pm this evening.
Forum: Technology Discussion 11-04-2011, 03:05 PM
Replies: 3
Views: 2,475
Posted By Destiny N. Nelson
Are you using the instructions found here:...

Are you using the instructions found here: https://uknow.drew.edu/confluence/display/techdocs/GroupWise+Mobility+Server? If not, try those. If so, make sure you are selecting Microsoft Exchange as...
Forum: Technology Discussion 10-25-2011, 09:30 PM
Replies: 3
Views: 2,049
Posted By Destiny N. Nelson
We used a customized image that has Office...

We used a customized image that has Office installed. Please bring your computer to the Helpdesk so we can reimage it with all of the Drew software, including Office.
Forum: Technology Discussion 10-17-2011, 04:18 PM
Replies: 6
Views: 2,795
Posted By Destiny N. Nelson
I don't think "Forward as Attachment"...

I don't think "Forward as Attachment" is an option in WebAccess. You have to download the Groupwise client to do that. However, if you are trying to forward a bunch of mail, your best option is to...
Forum: Technology Discussion 10-12-2011, 01:11 PM
Replies: 1
Views: 1,949
Posted By Destiny N. Nelson
All of your folders add to your Groupwise quota....

All of your folders add to your Groupwise quota. Try clearing out your Sent Items folder. It's easier to do this with the Groupwise client because you can click Tools->Check Mailbox size and sort...
Forum: Announcements & General Discussion 09-30-2011, 06:48 PM
Replies: 2
Views: 888
Posted By Destiny N. Nelson
Was your computer intaken for repair or did you...

Was your computer intaken for repair or did you just leave it on the desk? Could you have left it in one of the labs?
Forum: Technology Discussion 09-13-2011, 02:37 PM
Replies: 9
Views: 4,078
Posted By Destiny N. Nelson
I tried to reproduce your error on my MacBook Pro...

I tried to reproduce your error on my MacBook Pro and I am unable to. What version of Mac OS are you running and which applications are you trying to use in VPC?
Forum: Technology Discussion 09-03-2011, 10:04 AM
Replies: 1
Views: 2,275
Posted By Destiny N. Nelson
To clear the security log, you will have to log...

To clear the security log, you will have to log into the computer yourself since you are an Administrator. Then open Control Panel and Administrative Tools. Click Event Viewer and right click on...
Forum: Technology Discussion 05-05-2011, 10:56 AM
Replies: 7
Views: 3,175
Posted By Destiny N. Nelson
We received our Windows 7 Pro media today and...

We received our Windows 7 Pro media today and have resumed Windows 7 imaging. Please email helpdesk@drew.edu to make an appointment. Remember to use Windows 7 in your subject line.
Forum: Technology Discussion 04-25-2011, 11:33 PM
Replies: 1
Views: 1,884
Posted By Destiny N. Nelson
This is not a legitimate DLL. It was probably...

This is not a legitimate DLL. It was probably some sort of infection that is still in your startup list. Do you get the error message when you log into Windows? You're probably getting the error...
Forum: Technology Discussion 03-03-2011, 12:12 PM
Replies: 7
Views: 3,175
Posted By Destiny N. Nelson
Ram Upgrades for Windows 7

We are now offering a Windows 7 Professional 64 bit image to students. According to Microsoft, the minimum RAM requirement for the operating system is 2GB. Most of our older laptops shipped with 2GB...
Forum: Technology Discussion 09-13-2010, 12:57 PM
Replies: 3
Views: 1,907
Posted By Destiny N. Nelson
If you're able to connect to someone else's...

If you're able to connect to someone else's wireless, your computer is not likely to be the issue. Unfortunately, we can not access your host family's wireless, so we can't check the settings....
Forum: Technology Discussion 09-13-2010, 12:02 PM
Replies: 3
Views: 1,907
Posted By Destiny N. Nelson
Everything you did was correct. You can try...

Everything you did was correct. You can try uninstalling Access Connections in Control Panel->Add/Remove Programs. Then try to use Windows to connect. If it still doesn't work, you will need to speak...
Forum: Technology Discussion 07-13-2010, 05:21 PM
Replies: 6
Views: 2,355
Posted By Destiny N. Nelson
Just to clarify, your I: drive is where your user...

Just to clarify, your I: drive is where your user profile is stored on the computer. All of your personal folders and desktop default to this partition. It is a local drive, not a network drive and...
Forum: Technology Discussion 07-12-2010, 11:43 AM
Replies: 6
Views: 2,355
Posted By Destiny N. Nelson
First, are you sure that you are not using your...

First, are you sure that you are not using your I: drive? Your personal folders (My Documents, My Music, My Pictures) and Desktop are saved to the I: drive by default in the Drew image. We do this...
Forum: Technology Discussion 02-25-2010, 10:42 AM
Replies: 0
Views: 1,599
Posted By Destiny N. Nelson
CNS Helpdesk Closed

Due to the weather emergency (http://www.drew.edu/emergency.aspx) declared by the University, the CNS Helpdesk will close at noon. If you have a question or require support, you may visit our...
Forum: Technology Discussion 10-24-2009, 09:45 PM
Replies: 18
Views: 3,810
Posted By Destiny N. Nelson
We are still waiting for Lenovo/Adobe to send us...

We are still waiting for Lenovo/Adobe to send us serial numbers. To our knowledge, the only software this affects is Premiere Elements. The other Adobe products you received will install and...
Forum: Technology Discussion 09-10-2009, 12:25 PM
Replies: 8
Views: 3,328
Posted By Destiny N. Nelson
Click start-> Control Panel and Network...

Click start-> Control Panel and Network Connections. You should have a Wireless Connection and Local Area Connection in that window
Forum: Technology Discussion 09-07-2009, 10:12 AM
Replies: 4
Views: 2,801
Posted By Destiny N. Nelson
Before registering, you can also try this: Open...

Before registering, you can also try this: Open WinDVD and right click on the screen. Go to "Setup" and click the Video tab. At the top, there should be two boxes. Uncheck the box that says "Use...
Forum: Technology Discussion 09-02-2009, 02:08 PM
Replies: 18
Views: 3,810
Posted By Destiny N. Nelson
We looked into this further and it looks like it...

We looked into this further and it looks like it was definitely a mistake on Lenovo's part. We are going to get in touch with Lenovo to get the solution.
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