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Old 09-03-2006, 09:56 PM
Mike Richichi's Avatar
Mike Richichi Mike Richichi is offline
Join Date: Jun 2005
Location: Chatham, NJ
Posts: 220

You're right, you caught our massive plot to defraud and mislead everyone.

We (and IBM/Lenovo) watch the laptops well. What makes you think there's a systemic issue? If we see a problem 3 or 4 (or 10 or 20) times that doesn't usually mean anything--and you can't lump everyone's individual problem together either, because there's no consistent causation. Anecdotal reports about people replacing 3 year old computers also doesn't prove any point either. I can tell you there's no comparison between the R40s and what the class ahead of you had--and those we did deal with systematically and worked with the vendor to get machines replaced.

The flip side is, yes, despite all our monitoring and observation, we need people to tell us constructively if there's a problem, and help us solve it sometimes. It's the nature of support. We aren't claiming infallibililty--perhaps some initial disbelief, but that's it.

What do you think our motive is here? I mean, really. We're not trying to deceive you or anyone else. Not sure why you seem to think we are.
--Mike Richichi
Director of Computing and Network Services

Last edited by Mike Richichi : 09-03-2006 at 10:25 PM.
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