Originally Posted by Paul R. Coen
After downloading the FixDownadup.exe file, right click on it and select "run as Administrator" for the tool to work correctly.
For on-campus Vista users with Drew-issued computers, running it from the login script runs it as administrator (assuming you are one on that particular computer, so you should be fine.
I'm grateful that CNS hopped on this problem so quickly. How often does CNS use Symantec to resolve problems like this? I was a bit confused until I went through the email thoroughly because we don't have Symantec listed as our default virus scanning software.
Thanks again for your quick response to this vital issue!