This problem does not affect all of the MacBook Pros or the MacBook Airs, though those that have the problem won't realize it until they leave campus. It does not apply to Macs that were issued last year. If you would like to know if you have this problem before you leave campus, please email firstname.lastname@example.org
or log a ticket at technology.drew.edu. Someone will get back to you. We have a new solution that does not require a reimage and takes about 5 minutes.