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Old 09-16-2010, 02:51 PM
Rachel B. Posner's Avatar
Rachel B. Posner Rachel B. Posner is offline
Junior Drewid
 
Join Date: Apr 2007
Posts: 83
Default netstorage access

I tried getting to Netstorage from off campus a minute ago and got this:

A username and password are being requested by https://netstorage.drew.edu. The site says: "DREW"


The problem seems to be with Firefox, but not with IE.

I tried the same username and password I used to get here and it did not work. Any help? TIA.
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Last edited by Rachel B. Posner : 09-16-2010 at 03:12 PM.
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Old 09-16-2010, 03:46 PM
Krista White's Avatar
Krista White Krista White is offline
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Rachel,

Try using DocXchanger at docx.drew.edu

There are directions here for how to use it:
https://uknow.drew.edu/confluence/di...+Web+Interface

If you get the same error message, then I suspect there might be an issue on the server side.
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Old 09-16-2010, 09:50 PM
E. Axel Larsson's Avatar
E. Axel Larsson E. Axel Larsson is offline
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Location: Madison, NJ
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Quote:
Originally Posted by Rachel B. Posner
I tried getting to Netstorage from off campus a minute ago and got this:

A username and password are being requested by https://netstorage.drew.edu. The site says: "DREW"


The problem seems to be with Firefox, but not with IE.

I tried the same username and password I used to get here and it did not work. Any help? TIA.
One of the two NetStorage servers seems to have been having trouble logging users in. It would not have been every time someoen hit NetStorage or for every user, since connections are distributed between both machines and the other server was not having any trouble.

I've restarted the NetStorage services on the affected server and the problem appears to be corrected.

I apologize for the inconvenience.

Thanks for reporting the issue!
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E. Axel Larsson
Systems Architect and Director of the Enterprise Technology Center
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  #4  
Old 09-17-2010, 08:59 AM
Rachel B. Posner's Avatar
Rachel B. Posner Rachel B. Posner is offline
Junior Drewid
 
Join Date: Apr 2007
Posts: 83
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Quote:
Originally Posted by E. Axel Larsson
I've restarted the NetStorage services on the affected server and the problem appears to be corrected.
I apologize for the inconvenience.
Thanks for reporting the issue!
Thanks for fixing it. If I run into the same again,. I'll let you know.
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