Drew Community  

Go Back   Drew Community > General Forums > Technology Discussion
uLogin ID  
Password
FAQ Members List Calendar Search Today's Posts Mark Forums Read


Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 03-30-2008, 11:46 AM
Jennifer A. Fox
 
Posts: n/a
Default login not current

Quote:
Originally Posted by E. Axel Larsson
Through some reconfiguration of our web load-balancer, this issue may now be solved. Let us know if this is still an issue.

I'm having a similar issue in Webaccess (not Barracuda). If I open a second netscape window of webaccess (so I can view my calendar and mail at the same time, or can open messages in multiple folders), and then go back to do any action in one of the original windows or its spawn, I'm told my login isn't current and get the Novell (not ichain) login window. I'm not being timed out, I started the session less than 3 minutes earlier. I can reliably make this happen by opening a second window of webaccess and then going back to do anything in the first. I've quit Firefox and the problem happens, and I've restarted my computer and it also still happens.

This is something I routinely do (multiple windows of webaccess open), and while I've seen this problem before it hasn't been so consistent (right now it happens 100% of the time). The only real change on my end is that Firefox updated itself in the past couple of days.
Reply With Quote
  #2  
Old 03-30-2008, 03:57 PM
E. Axel Larsson's Avatar
E. Axel Larsson E. Axel Larsson is offline
Moderator
 
Join Date: Jun 2005
Location: Madison, NJ
Posts: 303
Default

Quote:
Originally Posted by Jennifer A. Fox
I'm having a similar issue in Webaccess (not Barracuda). If I open a second netscape window of webaccess (so I can view my calendar and mail at the same time, or can open messages in multiple folders), and then go back to do any action in one of the original windows or its spawn, I'm told my login isn't current and get the Novell (not ichain) login window. I'm not being timed out, I started the session less than 3 minutes earlier. I can reliably make this happen by opening a second window of webaccess and then going back to do anything in the first. I've quit Firefox and the problem happens, and I've restarted my computer and it also still happens.

This is something I routinely do (multiple windows of webaccess open), and while I've seen this problem before it hasn't been so consistent (right now it happens 100% of the time). The only real change on my end is that Firefox updated itself in the past couple of days.
This has to do with the way WebAccess stores your session ID in both the cookie set in the browser and in the URLs for the links on the page. I will have to see if there is any way around it, but I beleive it is working as designed.

The essentiall issue is that when you start the second session of WebAccess, the first sesson stops working because the session ID in the browser cookie no longer matches the links from the first session.

If you start both sessions in seperate browsers (i.e one in Firefox or Internet Explorer), or if you start the second browser window as a continuation of the current session rather than a new session (i.e. instead of going to the top-level of https://webmail.drew.edu/ in the new tab/window), right click on a link in the first tab (for instance, the Calendar tab), and select Open in a New Window or Open in a new Tab.
__________________
E. Axel Larsson
Systems Architect and Director of the Enterprise Technology Center
Reply With Quote
  #3  
Old 03-31-2008, 12:47 AM
E. Axel Larsson's Avatar
E. Axel Larsson E. Axel Larsson is offline
Moderator
 
Join Date: Jun 2005
Location: Madison, NJ
Posts: 303
Default

Quote:
Originally Posted by Jennifer A. Fox
I'm having a similar issue in Webaccess (not Barracuda). If I open a second netscape window of webaccess (so I can view my calendar and mail at the same time, or can open messages in multiple folders), and then go back to do any action in one of the original windows or its spawn, I'm told my login isn't current and get the Novell (not ichain) login window. I'm not being timed out, I started the session less than 3 minutes earlier. I can reliably make this happen by opening a second window of webaccess and then going back to do anything in the first. I've quit Firefox and the problem happens, and I've restarted my computer and it also still happens.

This is something I routinely do (multiple windows of webaccess open), and while I've seen this problem before it hasn't been so consistent (right now it happens 100% of the time). The only real change on my end is that Firefox updated itself in the past couple of days.
I have a workaround for the WebAccess session handling issue. I've added a "New Window" button to the WebAccess templates. It will appear in the upper-right corner of the screen next to Help, Options, and Logout. When you use that button, it will open a new WebAccess window but will keep your session context, so it won't break your other open window.

Currently, it is only on one of the three WebAccess servers, so it is luck of the draw if you see it. I have to restart the other two WebAccess in order for the new template to show up there. I will do this gradually over the rest of the evening so that it does not disrupt active users. Should be in place on all three sometime tomorrow morning at the latest.
__________________
E. Axel Larsson
Systems Architect and Director of the Enterprise Technology Center
Reply With Quote
  #4  
Old 03-31-2008, 04:34 AM
E. Axel Larsson's Avatar
E. Axel Larsson E. Axel Larsson is offline
Moderator
 
Join Date: Jun 2005
Location: Madison, NJ
Posts: 303
Default

The "New Window" button is now enabled on all three WebAccess servers.
__________________
E. Axel Larsson
Systems Architect and Director of the Enterprise Technology Center
Reply With Quote
  #5  
Old 03-31-2008, 08:14 PM
Jennifer A. Fox
 
Posts: n/a
Default

Very cool!! Thanks!
Reply With Quote
  #6  
Old 04-03-2008, 01:54 PM
Ginny Palmieri's Avatar
Ginny Palmieri Ginny Palmieri is offline
Squirrel
 
Join Date: Jun 2005
Location: Port Murray, NJ
Posts: 23
Default

Quote:
Originally Posted by E. Axel Larsson
The "New Window" button is now enabled on all three WebAccess servers.

You ROCK!!
__________________
Acquisitions Associate
Drew University Library - Room 115
Extension: 3475
Reply With Quote
Reply


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT -4. The time now is 11:38 AM.


Powered by vBulletin® Version 3.5.7
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.

Drew University is not responsible for the content of posts made on this site. All posts and comments reflect the opinion of the author.