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Old 06-24-2006, 12:59 AM
Alicia E. Lutes
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Default Battery/Possibly Power Chord Problems?

I'm not even sure if anyone will be able to answer this question until I am back on campus, but I am starting to get a little worried about my computer. Probably about three weeks ago, my computer stopped charging.

I rarely ever unplug it--especially at school--which when I read up about that (CNET, & on the actual laptop battery gauge) it said it wasn't a good thing & to let it hover somewhere around 96%, which I did assign to it at the battery health area thing (I apologize for my agonizingly horrendous skills of describing computer problems!)

Anyway, I had my computer unplugged for about two hours and it got down to about 55% battery life. I put it back in my room, plugged it in, and walked away for a bit. The next morning when I went to check it (I keep my computer on almost always, but I have all the power-saver/sleep mode/whatever it is called settings on so that it's not just sitting there, on, using up all its power & battery.) and the battery was still at 55%.

So, being that I am slightly inquisitive and easily annoyed by things of this nature, I tried to figure out what was wrong. I clicked the battery picture & went to "improve battery health" where it told me my battery was in the "yellow" area which is less than perfect, apparently? It told me I should re-condition my battery. So I attempted this & nothing happened! The only thing that did actually happen was that my laptop went down to a power supply of about 46%.

A few days later, it was down to 44%. It's now at 40%.

Now, I keep it plugged in so that it won't lose a significant amount of battery power at once. I've tried different outlets throughout the house with no luck. When the power chord is plugged in, the computer recognizes this (& when it is not, it also recognizes that), but the battery power still continues to drop.

So now I am not sure what I need to do next. Do I need a new battery? A new power chord? What should I do? Does Drew's warranty cover a new battery or am I going to have to spend the $130-something on a new battery (this seems to be an average price from what i've googled)? or is it easier (read: less exspensive) to fix than this?

Thanks so much if anyone reads this--I appreciate it tons!
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Old 06-24-2006, 02:20 PM
Zachary C. Kanfer
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Well, the warranty doesn't cover new power chords, as it doesn't cover guitars. Also, batteries are considered a "consumable" and are only waranteed for a year. The problem you're looking at could be something wrong with the battery itself, or the computer. If you have any friends around with a Drew computer, try putting the battery in another computer and seeing if it charges in the other computer. Otherwise, you'll have to wait until the fall.

But if you do decide that you want to get a new one, Drew can order it for you (but you'll still have to pay). I'm not sure about the price, but it might be significantly lower than you can get anywhere else. It's worth checking. The computer store supervisor is Jason Slipoy, and his extension is 3317.
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Old 06-24-2006, 04:53 PM
John D. Holcomb's Avatar
John D. Holcomb John D. Holcomb is offline
Ranger Cub
Join Date: Jun 2005
Location: location location
Posts: 57

If the computer is from last year's Computer Initiative you would want to contact us befor fall because we got the computers in august, and thus your battery would be older then a year when you bring it to us. You can, however, bring the computer to the helpdesk in person if you live close, but if you can't get to drew yourself you can mail the computer to us. Call Jason Slipoy at (973)-408-3317 for the specific mailing address.
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Old 06-24-2006, 06:25 PM
Rian D. Spivak's Avatar
Rian D. Spivak Rian D. Spivak is offline
Ranger Cub
Join Date: Jun 2005
Location: Goshen, NY
Posts: 61

It probably is not something wrong with the power cord since it is providing power to the computer. The battery or the computer can be at fault. We can check this by using another battery to charge in your computer and trying to charge your battery in another computer that we know is working correctly.

As the previous posts indicate, the battery is only warrantied for a year, but the rest of the computer (including the power cord) is warrantied for four years.
Rian Spivak
Hardware Support Specialist
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Old 06-24-2006, 08:02 PM
Alicia E. Lutes
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Thanks for the help, guys!

While I can't get to Drew now, I will be back on campus around the 21st (poss. a bit before) for reslife training; will you guys be open during that time?

thanks again for your help!
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Old 06-26-2006, 11:05 PM
Cheryl Hackett
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Default Battery

If it recognizes the power cord being plugged in and when you take the power cord out it recognizes that as well then you probably need a new battery. How old is your laptop??? If it is over a year and a half then it could be the battery. If you aren't willing to spend the 130 dollars then look on amazon.com for your battery they usually have it for about 30-50 dollars cheaper depending on how old the computer is etc... let me know if you have any more questions or if you just want to chat.
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