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Old 07-06-2010, 11:31 AM
Anna-Theresa C. Keane Anna-Theresa C. Keane is offline
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Join Date: May 2009
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Default Help with my laptop

Soo.... Computer people. My Drew laptop, which is an upgraded one, is having issues starting up. Meaning, the screen is not lighting up. The correct icons are all lit up (the battery and the power, etc) but the screen remains unresponsive. I have tried powering on and off, letting it sit, adjusting the hard drive and escape, taking the battery in and out, but it has not yet done anything. I didn't drop it or anything, anyone have an idea? I can't take it into the CNS halpdesk, I live too far away.
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Old 07-06-2010, 12:32 PM
Mike Richichi's Avatar
Mike Richichi Mike Richichi is offline
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Anna,

You have some options. You can ship the computer to us and we can repair it here and ship it back to you. Or you can try and locate an authorized Lenovo service provider close to home and they can do the repair if necessary.

It does sound like your display isn't working for one reason or another. If you have access to an external monitor, you might want to try plugging it in and turning the computer on and see if that works. If it does then you definitely know the problem, and you may want to make sure you've backed up any important files before sending it off for service (always a good idea.) If not, we will try and preserve your data if you send it to us, but depending on the problem it may not be possible.

If you do take it to another service provider, make sure that they're Lenovo certified and that they do warranty repairs, and understand that the computer has ThinkVantage Protection. That means that you should not pay for a repair unless they decide you intentionally broke the computer. If they were listed on the Lenovo website at the link above, you should be okay.
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Old 07-10-2010, 05:04 PM
Althea D. Spencer-Miller Althea D. Spencer-Miller is offline
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Join Date: May 2008
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Default Troubled laptop screen

Have you tried pressing ctrl+F7 for a few seconds? Sometimes when my laptop has given the kind of trouble you describe, using that code activates the screen.



It's fn + F7 that helps, not ctrl+F7.

Last edited by Althea D. Spencer-Miller : 07-12-2010 at 12:18 PM. Reason: Informational error
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Old 07-10-2010, 05:29 PM
Ilan Ponimansky's Avatar
Ilan Ponimansky Ilan Ponimansky is offline
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Join Date: Apr 2010
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If the back light of the screen is not functioning, it is possible you have a dead motherboard. In any case, you need to return it and exchange it. Also, how did you get your laptop early?
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