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  #1  
Old 06-18-2005, 03:37 AM
Sofia Novozilova
 
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Unhappy Help!

For the past semester, a really strange message keeps poping up on my computer. The title of the window is: "mozilla.exe - Entry Point Not Found". Below the title, the following message appears: "the procedure entry point ??0NS_ConvertUTF16toUTF8@@QAE@PBG@Z could not be located in the dynamic link library xpcom.dll"

I have NO idea what it means, but it just KEEPS poping up, over and over and over and all I can do is click "ok" and get frustrated. Oh, and this only happens when I am using Mozilla, not Internet Explorer.

Please help!!!
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  #2  
Old 06-18-2005, 10:04 AM
Russell W. Sprague's Avatar
Russell W. Sprague Russell W. Sprague is offline
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Location: Hoboken, NJ
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Quote:
Originally Posted by Sofia Novozilova
For the past semester, a really strange message keeps poping up on my computer. The title of the window is: "mozilla.exe - Entry Point Not Found". Below the title, the following message appears: "the procedure entry point ??0NS_ConvertUTF16toUTF8@@QAE@PBG@Z could not be located in the dynamic link library xpcom.dll"

I have NO idea what it means, but it just KEEPS poping up, over and over and over and all I can do is click "ok" and get frustrated. Oh, and this only happens when I am using Mozilla, not Internet Explorer.

Please help!!!
Did you install the Active X plugin for Mozilla, perhaps? Looking online, that seems to be the most common culprit for that error. The official bug report for that problem can be found here.

Do you have npmozax.dll in C:\Program Files\mozilla.org\mozilla\Plugins ?

If so, with Mozilla closed, rename npmozax.dll to Xnpmozax.dll. See if that gets rid of the error message.
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the Enterprise Technology Center
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  #3  
Old 06-18-2005, 02:35 PM
Sofia Novozilova
 
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Talking Yay!

THANK YOU SOOOOOOO MUCH!!!! It worked!!
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  #4  
Old 06-18-2005, 03:23 PM
Russell W. Sprague's Avatar
Russell W. Sprague Russell W. Sprague is offline
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Glad to hear! In the future, you can submit problems like this to our support portal, at support.drew.edu, and get a reply in email from our helpful staff.
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the Enterprise Technology Center
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