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Old 02-15-2010, 11:47 PM
E. Axel Larsson's Avatar
E. Axel Larsson E. Axel Larsson is offline
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Default GroupWise Maintenance and downtime - This Wednesday and Friday at 5:00pm

A copy of this message was sent via campus-wide email and is also posted in the News area of Technology Help and Information on U-KNOW:



We will be performing maintenance on the GroupWise email system this Wednesday and Friday at 5:00pm which will result in a brief disruption in email service.

The purpose of this maintenance is two fold: first to perform routine patching and security updates on the GroupWise servers; and secondly to update the GroupWise system in preparation for the new major release of GroupWise -- GroupWise 8.

Please note that at this time we are not yet making available and are not asking you to update the GroupWise software on your PC to version 8. The availability of the new software will be announced at a later date this spring.

The system maintenance and upgrades will be performed on the following schedule:
  • Wednesday, February 17 - The Employee Post Office will be upgraded between 5:00pm and 6:00pm.
  • Friday, February 19 - Both Student Post Offices will be upgraded between 5:00pm and 6:00pm.
While maintenance for your post office is in progress, GroupWise email should be considered generally unavailable. While the system will be available at times during the 5:00pm-6:00pm period, we do not recommend attempting to compose email as your connection to the server may drop suddenly, causing you to lose work. We do expect the upgrade to be completed well within the 5:00-6:00pm maintenance window.

In addition, we will also be performing maintenance on the GroupWise IMAP service at the same time we are working on the Student post offices (Friday, February 19th). The GroupWise IMAP service is only used by non-standard email clients such as Mozilla Thunderbird or Apple Mail and this maintenance will not affect you if you only use the GroupWise client and GroupWise WebAccess.

We thank you in advance for your patience and cooperation as we complete this maintenance. Please don't hesitate to contact us via the CNS Helpdesk at x3205 or helpdesk@drew.edu with any questions or concerns.
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Old 02-17-2010, 08:51 PM
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E. Axel Larsson E. Axel Larsson is offline
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We successfully completed the upgrade to the Faculty/Staff Post Office this evening.

Most of the work was done while the system was online. The actual disruption in service lasted approximately fifteen minutes form 5:20-5:35pm while we restarted servers and updated GroupWise databases.

We did not observe any difficulties upgrading user databases and the mail system appears to be operating properly at this time. Any faculty/staff experiencing trouble after today's system maintenance should contact the CNS Helpdesk at helpdesk@drew.edu (x3205) for assistance.

The Student Post Offices are scheduled to be upgraded this Friday at 5:00pm.

Thank you!
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Old 02-19-2010, 06:46 PM
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E. Axel Larsson E. Axel Larsson is offline
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We successfully completed the upgrade to the Student Post Offices and IMAP service this weekend.

Once again, much of the work was done while the system was online and all work was completed before 6:00pm.

Any students experiencing trouble after today's system maintenance should contact the CNS Helpdesk at helpdesk@drew.edu (x3205) for assistance.

Thanks for your patience and cooperation during these upgrades.
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