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Old 07-14-2009, 10:11 AM
Robin A. Dienel Robin A. Dienel is offline
Young Squirrel
Join Date: Apr 2007
Posts: 6
Default Fan Error

So my computer won't start and it keeps saying Fan Error when I try to turn it on. How do I fix it?

Robin Dienel
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Old 07-14-2009, 10:55 AM
Anastasia L. Brown Anastasia L. Brown is offline
Young Squirrel
Join Date: Apr 2007
Posts: 5

Hey Robin...bad news...I had that on my computer and I had to get the entire fan replaced before it would work again....I didn't take it to CNS cause it happened this summer, so idk how long it would take CNS to fix it...lol.
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Old 07-14-2009, 11:09 AM
Rian D. Spivak's Avatar
Rian D. Spivak Rian D. Spivak is offline
Ranger Cub
Join Date: Jun 2005
Location: Goshen, NY
Posts: 61

The fan error occurs when the computer checks the CPU and Graphics chip cooling fan on startup. It checks whether the fan is spinning fast enough. So in most cases, the fan is not spinning and it will not cool the computer sufficiently.

In a small number of cases, the fan might not be replaced because there is an obstruction in the fan, otherwise, it is true that the heatsink and fan will need to be replaced.

You can contact the CNS Helpdesk to see about checking the CPU heatsink/fan.
Rian Spivak
Hardware Support Specialist
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Old 07-14-2009, 11:09 AM
Katharine M. Conwell
Posts: n/a

Hey Robin,
I had the same problem with my Drew computer. If you wait until the fall CNS will be over-loaded with computers and it will take them like a month to fix it. I let them do it because I had already bought my own computer, but you might want to look into getting it fixed on your own. Good luck!
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Old 07-14-2009, 11:24 AM
Betsy Black's Avatar
Betsy Black Betsy Black is offline
Join Date: Jun 2005
Location: South Orange, NJ
Posts: 99

If you send it to us we can fix it and send it back to you. Shipping address is Drew University - CNS, 36 Madison Avenue, BC 8, Madison, NJ 07940
Manager, User Services
Computing & Network Services
Library 131
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Old 07-14-2009, 11:37 AM
Anthony F. Capasso Anthony F. Capasso is offline
Ranger Cub
Join Date: Apr 2007
Posts: 34

Yeah, you can send it during the summer, I've done it last year when my computer had two critical problems, the fan being one of them. And for both of those, it took them roughly about two weeks to fix and finish.
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Old 07-14-2009, 12:57 PM
Eliza D. Mills
Posts: n/a

Send it to Lenovo - you have the insurance through Drew and they will send you a box for free via FedEx and should have it returned to you within 48 hrs...all cost free. That's what I did when my fan broke..I didn't even bother with CNS because it was over the summer and my past experiences with them were not that great. I don't know why Drew doesn't advertise more that Lenovo can take care of any hardware problem for free and in SO little time.
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