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Old 06-09-2008, 04:50 PM
Alicia E. Lutes
Posts: n/a
Default Senior Laptop Question?

Hi, so I just graduated from Drew and as luck would have it (figures!), the computer screen doesn't work anymore, and the laptop itself keeps freezing up. My question is...can you guys still look at our computers? Do we still have a few months left on our warranty or anything? I went to a computer store in my town and they said it was like a logicboard issue or something (that's what they said it sounded like) and it would cost me $800. I obviously don't have that kind of money and would like to at least have access to my files on the thing. Any help would be greatly appreciated! I don't live in the area (CT currently), but will probably be visiting friends in and around the area in the next week or so, so I would love to be able to drop it off or something if you guys can/will look at it. Thanks!
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Old 06-09-2008, 05:24 PM
Rian D. Spivak's Avatar
Rian D. Spivak Rian D. Spivak is offline
Ranger Cub
Join Date: Jun 2005
Location: Goshen, NY
Posts: 61

If you have the Thinkpad model R51 it should still be in warranty until the middle of August and if you stop by the helpdesk, we can verify if that is the case for sure. If it is still in warranty, we can repair the computer hardware here. If you want to check, you can call us with your model, type, and serial number and we can check over the phone. The model, type, and serial number are on a label on the bottom of the computer.
Rian Spivak
Hardware Support Specialist
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Old 06-10-2008, 09:43 AM
Betsy Black's Avatar
Betsy Black Betsy Black is offline
Join Date: Jun 2005
Location: South Orange, NJ
Posts: 99

Dd the repair shop where you brought your computer check the warranty status? They should be able to know that there is a ThinkPad Accidental Protection warranty on the machine until August.
Manager, User Services
Computing & Network Services
Library 131
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Old 06-11-2008, 01:17 AM
Alicia E. Lutes
Posts: n/a

no, they told me there was no way it still had any sort of warranty or anything on it since it was "so old." i didn't know and i figured that maybe my warranty was only through drew or something. in any event, i will bring it down in the coming week or so--thanks!
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